Shipping policy

 

Order cut off time: 5:00 PM (PST). Orders placed after this time will be processed the following business day.

Order Processing:

We aim to process all orders within 3 business days. Mon-Fri.

Please be aware that certain factors could influence processing times, such as incomplete payment, insufficient address information, or high demand during certain seasons. In these instances, we will reach out to customers via email before proceeding with the order to ensure a successful delivery. 

Transit Time:

6-10 Business days. Mo-Fri.

Shipping Time:

Our shipping time is generally 9-13 business days for the U.S. Delivery on: Mo-Fr.

There are some factors affecting shipping that are beyond our control, including:

- Weather conditions

- Holiday seasons

- Errors by the shipping company

Despite our limited control over these variables, we will make every effort to keep you informed using all available information at our disposal.

Carrier Services:

We work closely with UPS, FedEx, and DHL to ensure speedy and secure delivery, providing reliable tracking numbers for you to stay informed about your order's status.

Order Cancellation:

If you wish to cancel an order after payment, please contact us, and we will endeavor to assist you. However, we cannot guarantee cancellation due to orders being swiftly forwarded to the warehouse. If processing or shipping has already taken place, we are regrettably unable to cancel the order, requiring you to initiate a product return.

Contact Information:

Store Name: luceelu 
Address: 1750 Vine St, Los Angeles, CA 90028
Email: sales@luceelu.com
Phone: +13075001216

Customer Service hours: Mon-Fri 9:30 am - to 5:00 pm (PST)

We do our best to reply to your e-mail within 1-2 business days.