Billing Terms and Conditions
luceelu Payment Policy
1. Accepted Payment Methods
At luceelu, we want your shopping experience to be as smooth as possible. We offer a variety of secure payment options for your convenience:
- Credit & Debit Cards: Visa, MasterCard, American Express
- Paypal (where applicable)
- Venmo (where applicable)
- Amazon Pay, Apple Pay & Google Pay
- Shop Pay
All payments are processed in United States Dollars (USD).
2. Payment Processing
- Payments are due in full at the time of purchase.
- We'll process and ship your order once full payment has been received.
- If a payment is declined or fails for any reason, your order won't be confirmed.
3. Pricing & Currency
- All prices listed on Luceelu.com are in United States Dollars (USD).
- Prices can change without prior notice.
- Any applicable taxes and shipping fees will be calculated and displayed at checkout.
4. Secure Payment Processing
luceelu uses SSL encryption and trusted payment gateways to ensure your transactions are always secure. We do not store your credit card or payment details.
5. Refunds & Chargebacks
- Refunds are processed in line with our Refund & Return Policy.
- Unauthorized chargebacks will be disputed. If you have any issues with your payment or order, please contact us first at sales@luceelu.com.
6. Fraud Prevention
luceelu reserves the right to cancel or hold any order suspected of fraudulent or unauthorized activity. For high-value transactions, we may request additional identity verification.
7. Contact Us
Have any questions about our payment policy or anything else? Don't hesitate to reach out!
Contact Information:
Store Name: luceelu
Address: 1750 Vine St, Los Angeles, CA 90028
Email: sales@luceelu.com
Phone: +13075001216
Customer Service hours: Mon-Fri 9:30 am - to 5:00 pm (PST)
We do our best to reply to your e-mail within 1-2 business days.